Refund & Cancellation Policy
This policy applies to bookings for in-person detailing services and purchases of the online detailing course from [legal entity name — confirm before launch], operating autoshinecare.com.
1. In-person detailing services — cancellations
Our cancellation terms are:
- More than [e.g., 48 hours] notice: Full cancellation, no charge. Any deposit paid is refunded or applied to a rescheduled appointment.
- Between [e.g., 24 and 48 hours] notice: [Specify — no charge / partial deposit retention / other — confirm before launch.]
- Less than [e.g., 24 hours] notice or no-show: [Specify — deposit retained / cancellation fee / other — confirm before launch.]
To cancel or reschedule, contact us at support@autoshinecare.com as early as possible.
2. In-person detailing services — refunds
If you are dissatisfied with the result of a service, contact us within [e.g., 24 hours — confirm before launch] of collecting your vehicle. We will review the issue and, where the dissatisfaction relates to the scope of work we agreed to perform, we will seek to resolve it by repeating the relevant step or discussing an appropriate remedy.
[Confirm mandatory consumer rights position under French law for service businesses with your lawyer before launch.]
3. Online course — cancellations and refunds
The online course is a digital product. Under French and EU consumer law, the right of withdrawal for digital products (14 days, Article L. 221-28 of the Code de la consommation) does not apply once you have accessed the course content, if you consented to immediate performance before the withdrawal period expired.
[Confirm with your lawyer how your course platform handles the withdrawal right and whether your checkout flow captures the required consent. If you offer a voluntary satisfaction guarantee, state the exact terms here before launch.]
4. How to request a refund
Contact us at support@autoshinecare.com with your name, booking reference or enrollment details, and the reason for the request. We will respond within [e.g., 5 business days — confirm before launch].
5. Governing law
This policy is governed by French law and applicable EU consumer protection regulations. Your statutory rights under French consumer law are not affected by this policy.